Privacy Policy
1. Our Privacy Commitment
We take your privacy seriously. We strive to adhere to the principles of lawfulness, fairness, and transparency in how we collect and use your personal data as well as how we secure it.
This Privacy Policy is intended to help you understand what personal information we collect from you, how we use your personal information, who we share it with and your rights relating to your personal information.
Any reference in this Privacy Policy to “Company”, “We”, “Us” or “Our” refers to Tirestickers Australia and any reference to “You”, “Your”, “Customer” or “User” refers to all Customers who purchase Products from the Website as well as all Registered Users and Website Visitors.
2. The Scope of this Privacy Policy
This Privacy Policy governs your use of www.tirestickers.com.au (hereinafter referred to as “Website”).
3. Contact Us
If you have any questions about this Privacy Policy or if you would like to exercise your rights as the Data Subject under the General Data Protection Regulation, please contact us at sales@tirestickers.com.au
4. Data Controller
We are the data controller for all personally identifiable information that we collect from you.
5. General Information and Terminology
Whenever you use our Website and purchase any product from our Website, we process your personal data in compliance the the General Data Protection Regulation and local privacy laws. We will not process your personal data unless we have a lawful basis for such processing.
For the purposes of this Privacy Policy, any reference to the following terms shall hold the meaning as defined in Article 4 of the General Data Protection Regulation (“GDPR”):
- ‘Personal Data’ –
“Any information relating to an identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”.
- ‘Processing’ –
“Any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction”.
6. Personal data we collect and process
Personal Data you provide to us voluntarily
● Information we collect when you create an account on our Website
You can easily sign up on our website by simply providing the requested information on the registration screen. We currently only request you to provide us with your email address and select a password.
Purpose of Processing and Legal Bases
We use this information to create an account for you and to enable you to login to your account. The legal basis of our processing is performance of our contract with you as set out in Article 6(1)(b) of the GDPR.
Data Retention Duration
We will retain your personal information for the entire duration that your account is active on our website. We will purge your personal data from our records six months after you terminate your website account.
● Information we collect when you leave a product review
As a registered user you have the ability to leave a verified product review on our website. In the event you choose to leave a review, we will use your name and the content of your review on our website for the benefit of other users.
Purpose of Processing and Legal Bases
We process this data for marketing our products and for an enhanced user experience on our website. The legal basis of our processing is your express consent which you grant us at the time you accept our terms and conditions and privacy policy during account creation stages. Consent is one of the legal bases as provided in Article 6 (1)(a) of GDPR.
Data Retention Duration
We retain the review data on our records for as long as we are operating unless you request deletion of this data from our records by withdrawing your consent
● Information we collect when you purchase a product from our website
We collect certain personal information from you when you purchase a product from our Website. We currently request you to provide us your full name, your shipping address, your phone number, and your email address. We also store your order history on our database.
Purpose of Processing and Legal Bases
We process the above personal information to fulfill your order, to contact you if required and to fulfill any manufacturer’s warranties for products purchased through our Website. The legal basis of our processing is the performance of our contract with you as set out in Article 6(1)(b) of the GDPR.
Data Retention Duration
We retain your personal information and purchase history for a maximum period of three years from the time of your order. We will purge your personal data from our records after the three year period unless we are required to keep this information on other lawful grounds.
● Information we collect from you when you contact us
We enable our Users to contact us via email at sales@tirestickers.com.au or by using the contact form available on our Website. We will collect your name, email address and the content of your enquiry when you send us an email or contact us through our contact form.
Purpose of Processing and Legal Bases
We process this information to respond to your enquiries/requests and to correspond with you. The legal basis for our processing of this personal data is your consent as provided in Article 6(1)(a) of the GDPR.
Data Retention Duration
We retain your personal information associated with your enquiry for a maximum period of six months from the date of last communication. We will remove all your personal data from our records after the lapse of the six month period unless we are required to keep this information on other lawful grounds.
● Collection of payment information by our payment processor
All your payment information that you provide through our website when purchasing a product is directly collected, encrypted and processed by the payment processor.
Purpose of Processing and Legal Bases
This personal information is used for processing your transaction. The legal basis for processing is performance of the contract as provided in Article 6(1)(b) and legitimate interest as set out in Article 6(1)(f) of the GDPR.
Data Retention Duration
The payment processor will retain your personal data in accordance with their own privacy policy. Please visit Paypal’s Privacy Policy to learn more about their retention policy.
Automatically collected information
We and our third-party service providers automatically collect certain information about you when you click on our Ads on third-party platforms or when you visit our Website.
We may collect information about you such as your browser type, your IP address, the device you use to access our website, the pages you visit on our website, time and date of your visit.
7. Cookies
We and our third-party service providers make use of cookies and other tracking technologies to identify you when you visit our website or third-party services, to analyze how our advertising campaigns are performing to learn how you use our services and to serve retargeted ads to you. Cookies also to improve your user experience. Cookies are small files with text that are placed on your computer’s hard drive provided your browser is set to accept cookies.
We use the following types of cookies:
- Persistent Cookies that help us identify you as a User. These cookies stay in your browser and are identified when you revisit our website.
- Session Cookies that only last as long as you are visiting our Website.
By visiting our website you consent to accept our cookies. You can decline cookies from our website by clicking decline in the cookie banner on our website or by changing your browser settings to decline all third-party cookies.
8. Facebook Pixel and Google Analytics
Facebook Pixel
We use Facebook Pixel on our Website. Facebook Pixel enables us to track user behaviour when they visit our website after clicking on our Facebook ad and to retarget ads to such users after they leave our website.
We also use Facebook Pixel to analyze how our Facebook ads are performing. All data is anonymous and we do not receive any personally identifiable User data from Facebook Inc. Although Facebook Inc does not disclose your personal data to us, this information is still stored and processed by Facebook Inc and may be used by them, in accordance with their own Privacy Policy.
The legal basis for our use of Facebook Pixel is our legitimate interest in accordance with Article 6(1)f of the GDPR. If you do not wish for Facebook Pixel to use your data for the Facebook ads display, please contact Facebook the link provided here. Facebook is currently taking steps to ensure compliance with GDPR and is also certified under the Privacy Shield Agreement.
Google Analytics
We use Google analytics services to better understand how users interact with our Website. Google Analytics is owned and operated by Google LLC. Google Analytics uses cookies that are stored on your device for the purpose of evaluating your use of our website. You can learn more about how Google processes your personal information at this link.
Please note that these third-party analytics services may collect data about your use of other websites. However we do not link any personal information we collect from you within third-party analytics services, these analytics tools are not used in a way that will identify you.
We use Google Analytics with IP anonymization enables. You can stop these cookies from being stored on your computer by installing the browser plug-in available here.
The legal basis for our use of Google Analytics is our legitimate interest in accordance with Article 6(1)f of the GDPR.
9. Sharing your data
We do not sell or rent your personal information to any third-party.
We may disclose your personal information in the following circumstance:
- If required to do so the performance of our service;
- If we are required to do so by law;
- If such disclosure is made to protect the vital interest of a data subject or another natural person;
- To perform our contract with you;
- Upon reasonable requests from the law enforcement and regulatory authorities.
In addition to Facebook pixel and Google Analytics, here are some of the third-party services with whom we will be share your personal data. Please note that we may decide to work with other third-party service providers who are not listed below, when we do so, we will try to update this Privacy Policy and include them in the list below:
- Your email addresses will be stored on WooCommerce and G-Suite by Google LLC servers which may be located outside the European Economic Area;
- Your order and shipping details will be shared with the Shipping Company we use to deliver your ordered product to you;
- Your personal data may also be shared with our developers and other sub-contractors we use to deliver our services to you;
- We may also be required to share certain personal data with any governmental body and regulatory authority where we are required to provide such personal information by law.
10. Processing and Transfer of data to third countries
By accessing or in any way interacting with our Website, you give us your consent to transferring and processing your data for the purposes outlined in this Privacy Policy or those that are compatible with the specified purposes. If you are currently in European Economic Area (EEA) and you use our Website, you understand and consent to transfer of your personal information to the United States of America and Australia where the data protection laws are different from those in the EEA.
If you do not agree to such transfer of data, please refrain from accessing our website and providing any personal information to us. Please be assured that regardless of the jurisdiction where your personal information is processed, it will always be done in accordance with this Privacy Policy.
11. Your Rights
The General Data Protection Regulation grants data subjects more control over their personal data and here are some of the rights that you can exercise regarding your data that we collect and process:
● Your right to access your personal information
● Your right to rectify your personal information
● Your right to be forgotten
● Your right to object to the processing of your data
● Your right to withdraw your consent
To exercise any of the rights listed above please contact us at sales@tirestickers.com.au with your request.
12. Complaints
If you believe that our processing of your personal information is infringing on your privacy rights, we will appreciate if you would contact us to discuss the matter first. However, if we do not respond to your requests, you do have the right to file a complaint with a supervisory authority responsible for data protection in your country of residence (if you are living in the EEA). You can find your Data Protection Authority here.
13. Newsletters
When you choose to subscribe to receive a newsletter on our Website, we may send you marketing material via email from time to time. Our legal basis for processing your personal information is your consent which you grant us at the time of your subscription. You can choose to unsubscribe from receiving such communication from us at any time by simply clicking the unsubscribe link at the bottom of the email. Please note that when you unsubscribe from receiving communication from us, you will no longer receive marketing communication from us however we may still send you any necessary system related or billing emails.
14. Security of your personal information
We take all reasonable and commercially viable steps to secure your personal information and to reduce the risk of any data breach or unauthorized access. We use access controlled servers and only authorized personnel are allowed to access your information.
You are solely responsible for maintaining the confidentiality of your username and password and not to share this information with any other person. If you suspect that there has been a security breach, please change your password immediately and contact us.
Although we make our best efforts to protect your personal information, you understand that any transmission of data over the internet is vulnerable to hacking and similar data breaches and we are unable to offer any guarantees as to the security of your personal information.
15. Third-party websites
Our Website may contain links to other third-party sites, products and services that are not controlled by us. We disclaim all responsibility for the privacy practices and content of these third-party websites. We encourage you to review the privacy policy for any site before making use of their services. Any links to third-party website on our Website does not constitute an endorsement of such third-party services or represent security of your personal information.
16. Children’s Privacy
We do not target our Website to persons under the age of thirteen years (children) and we do not knowingly collect any personal information from a person under the age of thirteen years. If you are the parent or legal guardian of a child who has provided us with his/her personal information, please immediately contact us and we will take steps to remove such information from our records immediately.